Question 1

What happens after I send my order ?

Answer

Once order is received, an acknowledgement of the order with the delivery/ship date will be emailed to the sender.
This is contingent upon receiving payment.

Question 2

How long is the delivery once order is placed ?

Answer

It is typically 1 – 2 weeks upon receiving payment. However, an actual delivery/ship date will be advised in the acknowledgement email

Question 3

Is there any additional charges other than what is calculated in the ecommerce website ?

Answer

There are no other charges from our side. However, local custom / excise charges may apply. For orders outside Singapore, a GST or VAT may also apply – these are to be borne by receiver

Question 4

What if the delivered goods does not match my order ?

Answer

Please take picture and email within 7 days upon receiving the goods

Question 5

Can we make payment is USD or any other currency ?

Answer

At the moment all payments are in Singapore Dollars (SGD) only

Question 6

The goods are delivered to my doorstep or I have to collect from another location ?

Answer

All goods are delivered to the address mentioned in the order. If delivery is required at another vicinity within the location like packaging stuff, please indicate in the order

Question 7

How do I check on my order status ?

Answer

Do send us an email with your order number and your request

Printpack
Technology
Pte Ltd